Help
Questions, billing issues, bugs, or feedback? Send us a message.
Frequently Asked Questions
What is Aran?
Aran is an AI story engine for filmmakers. It helps you move from rough concept to structured beats, visuals, and deck-ready creative materials faster.
How does Story Engine work?
You provide your concept and creative direction, then Story Engine generates a structured narrative flow and supporting pre-production outputs you can refine.
What do paid plans include?
Paid plans unlock higher generation limits, saved projects, advanced visual outputs, and expanded production workflow support. Visit Pricing for plan details.
Why didn’t my visual generate?
Visual generation can fail if the prompt is too ambiguous, if moderation flags content, or if there is temporary provider capacity pressure. Retry with clearer scene details.
Why didn’t my trailer or clip load?
This usually points to a temporary processing or network issue. Refresh once, then retry generation. If it persists, contact support and include your project context.
How do I manage billing or subscription issues?
Go to the Pricing page and open billing management from your account state. If anything looks incorrect, send us a message below and we will help quickly.
How do I contact support?
Use the support form on this page. We route requests directly to hello@aran.studio so the team can respond with context.
Contact Support
We send your request directly to hello@aran.studio.